TERMS & CONDITIONS

Appointment Times​

When you have made your appointment, it is important to arrive promptly. Unfortunately, if you are late, we may have to shorten your appointment / treatment to ensure the next client can be seen at allocated times. If you are running late, please call us. 

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Cancellation Policy​

We do understand if patients have other commitments, but please provide us with as much notice as possible if you wish to rearrange an appointment. We reserve the right to charge for non-attendance or where cancellation is shorter than our policy regardless of the reason as we may not be able to fill your appointment ti

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Please find below our cancellation policy

 

(1) Please contact us directly if you wish to reschedule your appointment. You must give at least 48 hours notice to reschedule your appointment and you can reschedule this once using your existing paid booking fee. We do not allow persistent rescheduling of the same appointment, therefore following a request to reschedule your appointment this must be booked within one month unless there is a medical reason (ie pregnancy/unplanned surgery )

 

(2) All booking fees are non refundable. A booking fee is only transferable for rescheduling your appointment provided it is more than 48 hours notice as detailed above. 

 

(3) A direct cancellation of your appointment is non refundable.

 

(4) A last minute request to change your appointment within the 48 hours of the scheduled appointment is non refundable.

 

(5) An appointment no show is non refundable. 

 

If you have paid for a separate consultation, this fee forms payment towards your pre-treatment assessment and consultation with either our medical practitioner or our skin care specialist. If you are deemed unsuitable for treatment, then this fee accounts as payment for this assessment. Under these circumstances, it would not be refundable. Exclusion from treatment is for your own safety and at the practitioners professional opinion. 

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Deposits​

We have high demand for appointments, a £50 deposit is required for all treatments. If you wish for a consultation, we provide this free of charge. All deposits are redeemable against treatment.

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Gift Vouchers​

At Elite Medical Aesthetics, gift vouchers are valid for 3 months from the date of purchase. Gift vouchers are non-refundable and non-returnable. 

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Payment Methods​

At Elite Medical Aesthetics we offer various payment options. Whether its gift vouchers, pay by cash, credit card or debit card, the choice is yours.